As a pre-owned luxury boutique, each item we offer is unique and thoroughly authenticated.

Due to the nature of pre-loved goods, we do not accept returns or exchanges for any reason, including sizing issues, condition expectations, or change of mind.

Please review all photos and descriptions carefully before purchasing.

If your item arrives damaged, or if there is a mistake with your order, please contact us within 48 hours with clear photos. We will resolve the issue promptly.

No. Customers are responsible for all customs duties, import taxes, or any additional fees charged by their local customs authorities.

These charges are not included in our product prices or shipping fees.

If you are unsure about potential costs, please check with your local customs office before placing an order.

A: Yes, we guarantee the authenticity of all products. We also provide professional authentication services, and upon request, a certificate from a reputable third-party authenticator.

A: We grade pre-owned bags based on industry standards (e.g., brand new, like new, lightly used, moderately used, etc.). Each bag comes with detailed photos and a description of its condition.

A: Accessories included with the bag, such as dust bags, authenticity cards, or box, will be clearly stated in the product description.

A: All pictures are of the actual item. However, there may be slight color variations due to differences in display settings.